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FAQ

Common questions and answers about OKDay.

FAQ1: I have set up the app lock, but I forgot the password？​

For security reasons, we currently do not support password recovery if lost.

FAQ2: I have forgotten my app lock password and have attempted to uninstall and reinstall OKDay, but it still wants my password. How can I reset my password？​

This is because clearing the configuration data is necessary. Solution:
Note: This will result in losing the note data you had on OKDay!

1.Go to the directory:
~/Library/Containers/com.okdayapp.okday1/Data/Library/Application Support
2.There should be a folder named "ok-day"
3.Rename this folder or delete it.
4.Relaunch the OKDay App.

FAQ3: The sync process is taking too long and is stuck in progress？​

  1. In most cases, the sync duration depends on the network connectivity. Please be patient and wait for the process to complete.
  2. In some cases, if there is a large amount of data or many images to sync, it may affect the duration of the sync process.

FAQ4: Still have a question and couldn't find the answer?​

Please reach out to us via the contact information provided within the OKDay app by sending us an email.